Refund Policy

We want MadeIt to be an easy decision. You can browse jobs free before paying anything, every plan can be cancelled in one click, and if Premium isn't right for you, this page explains exactly how refunds work — in plain English.

1. Cancelling is not the same as a refund

You can cancel your subscription at any time from your account settings. Cancelling stops future charges; you keep Premium access until the end of the period you have already paid for. No refund is needed for this — nothing further will be billed.

2. Your 14-day right to a refund (purchases on our website)

If you purchased Premium on our website, you have the right to change your mind within 14 days of purchase under the UK Consumer Contracts Regulations 2013.

• If you have not meaningfully used Premium (no applications unlocked, no AI documents generated), we will refund you in full.
• If you have used Premium during those 14 days, we may deduct an amount proportionate to the service already provided, as the regulations allow — or, at our discretion, still refund you in full.

After the 14-day period, subscription and one-time Lifetime fees are non-refundable, except where required by law or where clause 4 applies.

3. Purchases made through the App Store or Google Play

If you subscribed through Apple's App Store or Google Play, your payment is processed by Apple or Google — not by us — and refunds are handled under their policies:

• Apple App Store: request a refund at reportaproblem.apple.com.
• Google Play: request a refund from your Google Play order history or at support.google.com/googleplay.

We cannot issue refunds for purchases billed by Apple or Google, but our support team is happy to help you navigate the process.

4. Something went wrong on our side

If a technical fault on our side prevented you from using a paid feature, or you were charged in error (for example, a duplicate charge), contact us and we will put it right — with a refund, credit, or extension, whichever fixes it best. Your statutory rights under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill, are not affected by anything in this policy.

5. How to request a refund

Email support@madeit.jobs from the address on your account, with the word "Refund" in the subject line. Please include the approximate purchase date. We aim to respond within 2 business days; approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

6. Fair use

We reserve the right to decline refund requests that show signs of abuse — for example, repeatedly purchasing, heavily using, and refunding the service, or breaches of our Terms of Service. This never limits your statutory rights.

7. Changes to this policy

If we change this policy, the new version will apply to purchases made after the change. We will post the updated version on this page with a new "last updated" date.

8. Contact

MadeIt is operated by Aozora Media LTD, a company registered in England and Wales, London, United Kingdom.
Email: support@madeit.jobs